Equal care
for every patient.

Our policy

Meadowcrest Family Physicians complies with applicable federal civil rights laws, including Section 1557 of the Affordable Care Act. Meadowcrest Family Physicians does not discriminate against, exclude, or treat people differently on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex.

Free services we provide

For people with disabilities

Meadowcrest Family Physicians provides free aids and services to help you communicate effectively with us, including:

• Qualified sign language interpreters
• Written information in alternative formats, including large print, accessible electronic formats, and other formats upon request

For people whose primary language is not English

Meadowcrest Family Physicians provides free language assistance services, including:

• Qualified interpreters
• Written information translated into other languages

If you need any of these services, please call (352) 795-0644.

How to file a grievance

If you believe that Meadowcrest Family Physicians has failed to provide these services, or has discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you may file a grievance with our Civil Rights Coordinator. You may file a grievance in person, by mail, by phone, or by email. If you need help filing a grievance, our Civil Rights Coordinator is available to help you.

Filing a complaint with the federal government

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. Complaint forms are available at hhs.gov/ocr/complaints.

• Online: ocrportal.hhs.gov
• Mail: U.S. Department of Health and Human Services
  200 Independence Avenue, SW
  Room 509F, HHH Building
  Washington, D.C. 20201
• Phone: 1-800-368-1019  ·  TTY: 1-800-537-7697

Language assistance availability

Free language assistance services are available to people whose primary language is not English. The notice below is provided in fifteen languages.